Refund policy

Returns & Refunds Policy – Setuply

At Setuply, we are committed to providing high-quality products and a reliable shopping experience. As an Australian-based business, we comply with the Australian Consumer Law (ACL), which guarantees your rights in relation to faulty or misrepresented products.

Return Window

Returns and exchanges must be requested within 30 days of delivery. Requests submitted after this period may not be accepted unless required under Australian Consumer Law.

Eligibility & Condition

To be eligible for a return or exchange, items must:

  • Be unused and in original condition
  • Be returned in original packaging
  • Include all accessories and components

Items that have been assembled, used, or damaged after delivery are not eligible for return unless deemed faulty under ACL.

Return Shipping Responsibility

  • Change of Mind:
    Customers are responsible for organizing and covering return shipping costs.
  • Damaged, Faulty, or Incorrect Items:
    Setuply will cover all return shipping costs and arrange return logistics.

No Restocking Fees

We do not charge any restocking fees on approved returns.

How to Start a Return

To initiate a return, please contact us at:
📧 support@setuply.com.au

Include:

  • Your order number
  • Reason for return
  • Photos (if item is damaged or incorrect)

Once approved, we will provide return instructions and the appropriate Australian return address.

Please do not send items back without prior approval.

Damaged or Defective Items

If your item arrives damaged or faulty, please notify us within 48 hours of delivery (especially for large or freight items).

We will arrange:

  • Replacement
  • Repair
  • Or full refund

at no additional cost to you.

Refund Processing

Refunds are processed within 7 business days after the returned item has been received and inspected.

Refunds will be issued to the original payment method. Please allow 3–5 business days for funds to appear in your account.

Order Cancellations

Orders may be cancelled for a full refund before dispatch.
Once shipped, orders must follow the standard return process.

Exchanges

For exchanges, the original item must first be returned and approved.

  • Customers cover return shipping for change-of-mind exchanges
  • Shipping costs for replacement items may apply

Your Rights Under Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law, including your rights to a repair, replacement, or refund for faulty or misrepresented goods.