Shipping policy
At Setuply, we understand that reliable delivery is an essential part of your purchase experience. We work with trusted Australian suppliers and logistics partners to ensure your order arrives safely, efficiently, and with full visibility from dispatch to delivery.
Shipping Coverage Area
We ship Australia-wide, servicing both metropolitan and regional locations. With warehouses positioned across the country, we are able to deliver consistently to customers nationwide.
Order Confirmation
Once your order is placed, you will receive a confirmation email outlining your purchase details. This confirms that your order has been successfully received and is being prepared for processing.
Order Processing Time
Orders are typically processed within 1–3 business days. During this time, your items are prepared, packaged, and scheduled for dispatch from our supplier network. Processing times may vary slightly during peak periods.
Estimated Delivery Time
Total delivery time (Processing + Transit) generally ranges between 8–17 business days for major cities and 8–31 business days for regional locations from the date of dispatch, depending on your location and the size of the order. Larger furniture items may require additional coordination, but we aim to keep all deliveries within this timeframe wherever possible.
Order Cut-off Time
Orders placed before 2:00 PM AEST will begin processing the same business day.
Shipping Rates
We offer free shipping on all of our products, Australia-wide.
"All prices displayed on our website are inclusive of GST."
Shipment Notification & Tracking
As soon as your order has been dispatched, you will receive a shipping confirmation email with tracking details. This allows you to monitor your delivery progress in real time and stay informed every step of the way.
Shipping Carriers
We partner with established Australian freight and courier providers to ensure safe and reliable delivery. Carrier selection depends on the size, weight, and destination of your order to provide the most efficient service available.
Large Item & Freight Deliveries
For larger furniture and bundled setups, freight delivery is used to ensure safe handling. These deliveries are typically made to ground-level access points. If specific delivery requirements apply, our team will communicate with you directly to coordinate.
Delays & Exceptions
While we work hard to meet all delivery estimates, occasional delays can occur due to factors outside our control, such as carrier disruptions or regional constraints. If this happens, we will proactively notify you and provide updates so you are never left uncertain about your order status.
Contact Information
If you have any questions regarding your order or delivery, our support team is here to help. Please contact us at support@setuply.com.au, and we will respond promptly to assist you.
